FAQ
FAQ
Here are the most frequently asked questions. If your setup is more complex (multiple destinations/entities, reconciliation/audit needs, or specific timing), leave us a message and we’ll advise based on your payment route.
What’s the difference between reference rates and the executed price?
Reference rates help budgeting and comparison; the executed price is based on the quote you confirm, and may vary by rail, amount, risk controls, and payout method. If you need a fixed window or pricing cadence, tell us in the contact form.
Which currencies and destinations are supported?
We primarily support HKD/CNY/USD as source currencies. In Southeast Asia we are Philippines-first and expanding to Thailand, Vietnam, and Indonesia. Available pairs depend on backend-maintained rates and channel status.
How long does settlement take?
Timing depends on destination, payout method, and bank cut-off times. Many SEA routes are commonly T+0–T+1 business days. Extra documentation/reviews or routing changes may extend timing; we’ll share trackable status updates.
What documents or information are required?
We perform necessary KYC/KYB and due diligence based on whether you’re an individual or business, transaction volumes, and risk level. We only collect what’s needed—something you can retain for reconciliation and audits.
How are fees calculated? Any hidden costs?
Fees vary by channel and product module. Our goal is to separate FX and fees clearly so you can compare budget and settlement timing before confirming. If you have monthly volume/cadence needs, include them for better terms.